Frequently Asked Question(s)

Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.

Some travelers find the villa rental process confusing or scary, when it is anything but! Here, we answer some of your most common questions and concerns about renting villas, from how to find the perfect property to the amenities you can expect every villa to have.

  1. Browse and narrow in on a villa or two, then send a request online OR Call our toll free line and let one of our villa specialists help you with your selection.
  2. Our villa specialist will review availability, answer your questions and discuss the best options for your trip.
  3. In the meantime, our in-house flight specialists can begin reviewing availability and book seats for your dates and destination.
  4. A rental contract is issued and we will ask for a deposit to secure your vacation dates, since villas work on a first-come, first-served basis.
  5. Once the villa has been secured, our guest services will assist with any arrangements you need ? from car rentals and provisioning to private chef services.
  6. A final document is presented prior to arrival to confirm everything that has been arranged, plus to provide all the contact info you’ll need on site.
  7. When you arrive, there will be someone to pick you up or point you in the right direction.
  8. Once at the villa, you’re handed the keys, given a short tour and then left to enjoy your vacation!

Renting a villa starts with a simple request for information. You can call us from the beginning, or use the website. On every villa webpage, you’ll notice a button where you give as much, or as little, detail as you’d like about your travel plans. Using the forms doesn’t mean you’ve booked or committed to anything ? it’s just a jumping off point to tell us about your interests. We take it from there, assigning a villa specialist to guide you through in selecting the best villa based on your needs and travel dates.

But choosing your villa is just the beginning.

If you decide to book a property, villa holidays let you customize your vacation experience with extra services and tailor-made staffing. Have a snorkeling tour of St. John or tee-times at Maui’s best golf courses organized in advance. Even have all your favorite foods stocked in the fridge and a few special gourmet dinners catered on nights of your choice. That’s all part of the complimentary concierge service offered by Nagisa Bali.

When you arrive, we let you know exactly how to get to the property or who is going to be at the airport to meet you. Either a manager or house book will be there to guide you through the villa’s unique ins and outs. A Nagisa Bali representative is also just a phone call away if you ever need anything.

Finally, Nagisa Bali works with you after you’ve returned home to settle any outstanding orders of business (ie returning your security deposit). We’re also happy to receive photos from your trip. Seeing the happy fruits of our labor is the best part of this business!

From start to finish, renting a villa is an easy, enjoyable process.

That depends on the location and the time of year you are renting the villa. Some villas may have central air while others cool just the bedrooms. Please refer to the appropriate villa page for exact information.
That depends on the unique villa owner and its location; if the villa is situated on a cliff, for example, or is filled with breakables. Some owners may place age restrictions or ask for liability waivers. Please refer to the appropriate villa page for exact information.
There are villas for every budget. We offer secluded villas starting from around $300/net, to private islands from $35,000/net and have everything in between.
Yes, depending on the region, the season and the villa owners. For example, in the Caribbean and Mexico, there is usually a minimum between 3-5 nights. In Europe and Hawaii on the other hand, minimums are more in the range of 5-7 nights. During peak holiday periods, minimums are usually in the vicinity of 10-14 nights.
Yes, we offer courtesy holds of 48 hours with no financial obligations.
No, all our rates are pro-rated on a nightly basis.
Some villas include a chef, while others have meal plan options. Meal plan options range from $45-$200/person/day. Depending on the villa, some offer staff to pre-stock your fridge everyday, with a bill for food costs presented to you at the end of your stay. Some villas are completely self-catered.
Yes, if there is sufficient room. If there is a per guest or per bedroom charge, you will be billed for the additional costs.
Yes. All of our villas have their own pictures that represent that exact property, excepting a very small number of resort units that resemble each other. Villa specialists may even send you their personal photos from visits to the property.
Most of our villas have the option of adding cook services where none are included; costs vary by destination.
The vast majority of our villas have their own private pools. Occasionally, some may be shared with other guests in small villa communities.
That depends on the villa. The beach may be private and right outside your door, a short drive away, or a short walk.
That depends on the villa and its location. Some villas are fairly secluded from the action, with the intent on providing maximum privacy. You may also rent a villa right in the heart of town and close to bars and restaurants.
Depending on the villa, there might be a property manager or owner who lives on the property or very close by. Nagisa Bali contacts are also provided to you when you travel.
Please visit our main page to see some of our featured villas. You can also sign up to our monthly newsletter to keep up to date on new properties and hot destinations. Our villa specialists are also always available to make recommendations based on your specific needs.
Yes. Local agencies can provide baby gear to put in your villa where necessary, and our concierge service is happy to make those arrangements.
No, all the villa prices are for the entire villa. Rates per night may be listed by bedroom, only as an offer of savings for you; the unoccupied rooms are never rented out to other guests.
The villa rental does not include food costs (unless there is a meal plan included), transportation, activities, tax or gratuities.
No. Refunds are only given if the villa is rendered unlivable or if there are restrictions of entry.
We offer our clients a full concierge service, which can assist you in any way possible. Generally, transportation to and from the airport is available and arranged by the concierge before you travel.
Villa pantries can be pre-stocked with a list you provide before arrival. Most villas have grocery stores nearby for pre-stocking and the villa’s staff, where applicable, often provides the shopping service.
Discounts are at the discretion of the property owner and we will advertise when they are being offered. Discounts may also be considered for stays longer than 14 nights and will be evaluated on a case by case basis.
Most of our properties are as secluded and private as your own home, often with land or vegetation providing a buffer. Some resort community villas may be attached, but remain private units for you and your guests only.
Wedding ceremonies are possible depending on the villa and the location. We can have a local wedding coordinator get in contact with you to organize the details.
Some of our villas have a maid included in the price listed, and frequency depends on the individual properties; please check the villa pages for all the details.
Please visit the appropriate villa pages for all information concerning the different activities offered in the area. A villa specialist can also suggest a number of villas suitable for the kind of holiday you’re looking for.
Most of our villas have Internet access; connection speed, costs and equipment available varies. Please visit the appropriate villa page for all information.
Yes, simply ask one of our villa specialists for references and we can put you in touch with a client who has rented with us before.
Please ask one of our villa specialists for a complete PDF format brochure. Hard copies may also be available depending on the season, though all villas aren’t included. The best way to view our entire collection of villas is online.
TV connections and channels vary depending on the location. Please refer to the appropriate villa page or ask your villa specialist for that specific information.